Shipping Policy

Last Updated: January 11, 2025

Free Shipping, Always

We believe in keeping things simple and mama-friendly. That's why we offer FREE shipping on all orders within the United States. No minimum purchase required, no surprise fees at checkout – just straightforward, free delivery to your door.

Shipping Coverage

Where We Ship

  • United States Only: We currently ship to all 50 states, including Alaska and Hawaii
  • U.S. Territories: We ship to Puerto Rico, U.S. Virgin Islands, and other U.S. territories
  • Military Addresses: We proudly ship to APO/FPO/DPO addresses

Where We Don't Ship

  • International addresses (currently not available)
  • P.O. Boxes in certain restricted areas
  • Freight forwarders or package forwarding services

Processing & Delivery Times

Order Processing

  • Standard Processing: 1-2 business days
  • Orders placed before 12 PM EST on business days typically ship the same day
  • Orders placed after 12 PM EST or on weekends/holidays ship the next business day
  • You'll receive a confirmation email once your order ships with tracking information

Delivery Timeframes

  • Standard Delivery: 3-7 business days after shipment
  • Most Orders: Arrive within 5 business days
  • Remote Areas: May take up to 7 business days
  • Total Time: Most customers receive orders within 4-9 business days from order placement

Note: Business days are Monday through Friday, excluding federal holidays.

Shipping Carriers

We partner with reliable carriers to ensure your order arrives safely:

  • USPS (United States Postal Service)
  • UPS
  • FedEx

Carrier selection is automated based on your location to ensure the fastest delivery time.

Order Tracking

Stay informed about your shipment:

  • Tracking information is sent via email once your order ships
  • Track your package directly through the carrier's website
  • Check order status anytime by logging into your account
  • Contact us at support@zenzani.com if you haven't received tracking within 3 business days

Subscription Orders

For your convenience, subscription orders follow the same shipping timeline:

  • Ships automatically based on your selected frequency (30, 60, or 90 days)
  • Processing begins 2 days before your renewal date
  • Receive shipping notification for every subscription shipment
  • Modify delivery address anytime through your account

Multiple Items

  • All items in an order typically ship together
  • If items are unavailable, we'll ship what's in stock and notify you
  • No additional shipping charges for multiple items

Shipping Address

Important Reminders:

  • Please ensure your shipping address is complete and accurate
  • Include apartment/suite numbers where applicable
  • We cannot redirect packages once shipped
  • Address changes must be made before order processing begins

Delivery Issues

If your package is marked as delivered but you haven't received it:

  1. Check with household members or neighbors
  2. Look for a notice from the carrier
  3. Check secure delivery locations around your property
  4. Contact the carrier directly with your tracking number
  5. Reach out to us at support@zenzani.com – we're here to help!

Damaged or Lost Shipments

  • Damaged in Transit: Contact us immediately with photos for a quick replacement
  • Lost Packages: We'll work with the carrier to locate your package
  • Replacement Policy: If a package is confirmed lost, we'll send a replacement at no charge

Weather & Natural Disasters

Severe weather or natural disasters may cause delays. During these events:

  • We'll notify you of any expected delays
  • Safety of delivery personnel is prioritized
  • We appreciate your patience during these circumstances

Holiday Shipping

During peak holiday seasons:

  • Order early to avoid delays
  • Processing may take an additional 1-2 days
  • Carriers experience higher volumes which may extend delivery times
  • We'll communicate any holiday shipping deadlines in advance

Customs & Duties

Since we only ship within the United States, there are no customs fees or import duties.

Green Shipping Initiative

We care about our environmental impact:

  • Eco-friendly packaging materials when possible
  • Consolidated shipments to reduce carbon footprint
  • Partnering with carriers committed to sustainability

Contact Us

Questions about your shipment? We're here to help!

Email: support@zenzani.com
Response Time: Within 24-48 hours
Address: ZenZani LLC, 9821 Godwin Drive, Manassas, VA 20110

Shipping Tip: Create an account to easily track all your orders and manage your subscription deliveries in one place!

Thank you for choosing ZenZani. We're honored to be part of your wellness journey and committed to getting your order to you quickly and safely.